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OneSupport reviews

Training was a joke. - Tier One Tech Support WAH OneSupport Employee Review

1.0
Sep 12, 2016
Tier one tech support wah
Recommend
CEO approval
Business Outlook

Pros

The people seemed friendly enough.

Cons

As my title indicated, training was a joke. Training was for 4 days for 5 hours per day and it was read to you by some kid from stuff you could look up yourself. Then before you got a chance to become at all familiar with their system you were put on calls with a mentor and expected to navigate the system with tools you had not had access to before. Then you only get to do this for 5 hours per day for 5 days.

Explore other reviews about OneSupport

5.0
May 19, 2026
Customer support representative
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Tech support
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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