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No Loyalty - L2 Technical Support OneSupport Employee Review

1.0
Aug 22, 2017
L2 technical support
Recommend
CEO approval
Business Outlook

Pros

Work From Home Friendly Team Environment (Like Family) Ability to uncap income by making sales Easy to get promoted from L1 to L2 Benefits

Cons

Almost every customer is IRATE Terrible Training Metrics Trump First Call Resolution (You have 11 mins to solve any problem) Must Get Approval to do practically anything Constant promise of raises that you never get Back to back calls Mandatory leave when call volume dies HEAVY workload No recognition for a job well done No loyalty to employees who bend over backwards for team and company. Takes too long to get benefits Random Cut in hours near the end of summer

Explore other reviews about OneSupport

5.0
May 19, 2026
Customer support representative
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Tech support
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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