Decent experience - Technical Support OneSupport Employee Review

4.0
Aug 29, 2017
Recommend
CEO approval
Business Outlook

Pros

The flexibility is nice and I have an awesome TL. Our L2s are knowledgeable and helpful. Get to know your co workers and most are really nice people.

Cons

The L2s are way overworked. They have to do multiple ISPs and help all the other members of the group. It makes it hard to get assistance at times. The ISPs are the absolute worst internet companies. You couldn't pay me to have their services. So many angry customers Once you get the hang of one ISP they give you a 4 hour training course to learn another and then throw you into the shark tank whether you feel ready or not

Explore other reviews about OneSupport

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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