Pros
Being able to work at home; one hour lunch
Cons
Obsolete ticketing system was crude, confusing, and full of bugs; constant VPN drops---even after resolving internet issues, and switching providers; VoIP calling software lacked updates, was buggy, and very sensitive to VPN issues; customer issue resolving time/ticketing window requirements were very unreasonable; system lacked access to some of the necessary tools to resolve some common customer issues; rarely received true full-time hourly work schedule; low pay rate; Tier 1 tech support agents from Consolidated's original staffing agency were generally more knowledgeable of the required work than most of this company's Level 2 agents/Team Leads; endless back-to-back calls with no grace period in between (unless you can maneuver quickly to clock-out for an upcoming break/lunch, or hurt your attendance by taking too many emergency/personal breaks in between).