4.0
Mar 25, 2013
Current employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
*Work at home *Flexibility in your schedule *My team in particular is great, very helpful, amazing TL *Benefits are decent for entry-level position *If you put forth the effort you can move up fairly quick
Cons
*Other teams can be VERY rigid *Stress levels extremely high-- back to back calls, no idle time in between calls (not even 15 secs) *Customers can pretty much treat you however they want and you are expected to deal with it--even if they are being verbally abusive. *They will apply an hour cap, then hire new employees at the same time *Teams are not all on the same page--You will have one L2 tell you to do one thing, and another L2 from a different team give you a totally different response for the same issue.