Team leads are bullies. Will fire you if there is any chance you are going to make them look bad. - Tech Support Representative L2 OneSupport Employee Review

1.0
Jul 23, 2013
Recommend
CEO approval
Business Outlook

Pros

If you like computers and helping customers with PC issues, it is a nice place to work. Fairly decent amount of support once you are live.

Cons

Terrible leads in place that will do anything to save their own necks. They rate you using ACT, ( average call time) which is very frustrating when doing tech support. You can not control how fast the customer is going to be able to follow your directions. Low end on the pay scale. Have to get in "queue" to take a bathroom break.

Explore other reviews about OneSupport

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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