Pros
The ability to work from home was wonderful, but beyond that not much.
Cons
Certain Clients like Frontier treat their customers poorly, the bi product of this is that the customers will then treat the tech support person poorly. You have to be prepared to be screamed at all day for things that are out of your control. The Customer reviews and satisfaction surveys only amplify the fact that you have to take being treated like garbage and you can't do anything about it. You will get blamed for long call times and for how many menus that the customers have to go through. The Customer Service reps will frequently misroute calls to you, and you still have to pitch the survey even if you know the other peoples mess ups will reflect poorly on you, Having a high patience helps. A lot of people that call you are just fed up with being yanked around, and you want to help them, but you can't fix everything.