Disorganized and poor training - Technical Support OneSupport Employee Review

2.0
Aug 9, 2020
Recommend
CEO approval
Business Outlook

Pros

This company seems to have the working from home setup down pretty good, as there are no challenges with that and they make it seem doable.

Cons

Companies like this make you understand what’s wrong with businesses that outsource their customer service to places like OneSupport. For very little pay and even less training- you’re expected to know how to do advanced things with tools and databases that are very slow. But at the end of the day, OneSupport doesn’t care how well you fix the problem, they’re more concerned with the volume of calls you take. So even if you give a customer the wrong answer but are off the call in 2 minutes, you’ll receive praise.

Explore other reviews about OneSupport

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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