A good starting place for technical support - Tier I Technical Support OneSupport Employee Review

4.0
Mar 25, 2014
Recommend
CEO approval
Business Outlook

Pros

The company is solid, stable, and it's not uncommon to meet people who have been there several years. You get to work from home, which saves a ton on gas and pants, and the IT department is pretty good at helping you get and stay online.

Cons

It's very entry-level. The pay is low and all of your business expenses (computer, high-speed internet service, etc) are your own responsibility. Though you could and can earn raises and commissions, it's not a livable wage, and it takes a very long time to get to a place where it might be sustaining.

Explore other reviews about OneSupport

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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