Absurd, Atrocious, Just don't bother - Tech Support Representative OneSupport Employee Review

1.0
Sep 24, 2014
Recommend
CEO approval
Business Outlook

Pros

You get to work from home, who DOESN'T like that idea. Hence the word "Idea". Don't have anyone "Literally" over your shoulder, that's always nice. Super simple, when you get the hang of the system.

Cons

Poor training, Terrible Leadership, Absolutely no support with very low salaries. Just plain wrong and crooked how they run their infrastructure. Horrible learning curve and I mean HORRIBLE. Frustration just soars through the roof with what they don't/won't tell you about half the features, from the VPN to the nightmare known as CITRIX.

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5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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