teleNetwork for the full on call factory experience - Service Desk Agent OneSupport Employee Review

2.0
Oct 6, 2014
Recommend
CEO approval
Business Outlook

Pros

The company has no problem making payroll. One can get hired here with virtually no work experience. A quality team leader will make this a tolerable work experience.

Cons

teleNetwork is the very definition of a call factory. Low wages, employees are treated like children, call metrics are king. A low-quality team leader will make this an unbearable work experience.

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5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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