Pros
Great people to work with, company seems to value hard work, flexible scheduling, extremely stable company wide with over 1000 employees in both Austin/San Marcos as well as all of the work from home employees from 7 other states. The office culture is amazing! It's an incredibly fun place that is interested in community and employee engagement. You now get benefits much sooner than you used to and the pay, while low starting out, now jumps a dollar after 30 days. Plus you get promotions.
Cons
A few bad apples among management that cause drama and create a stressful workplace. Most of the management though is really nice and will work with you with any problems (scheduling, etc). Work-life balance is pretty nonexistent but that seems to be changing. You're supposed to be a tech support rep but you're required to do some sales.