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OneSupport

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OneSupport reviews

Go somewhere else if you want to be treated like a human being. - Anonymous employee OneSupport Employee Review

1.0
Apr 14, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work at home...that is it. If anyone tells you anything else, they are trying to con you into thinking it's a 'good place to work'.

Cons

If you want to help people, look else where. All they care about is that you get the 'customer' off in less than 10 minutes, con them into buying things, con the customer into thinking it's another department's fault, and 'help' them enough so that they don't call back in less than 5 days. Oh, and we are expected to not place in any tickets at all for internet issues. That is a stat required for promotion. So if you do your job, place tickets, and help customers honestly...do NOT expect to be appreciated or promoted.

Explore other reviews about OneSupport

5.0
May 19, 2026
Customer support representative
Recommend
CEO approval
Business Outlook

Pros

Friendly team environment and flexible remote work schedule

Cons

Training can feel overwhelming at first for new wmployees

1.0
Jul 20, 2026
Tech support
Recommend
CEO approval
Business Outlook

Pros

There’s a lot of insurance benefits I guess

Cons

You would think the customers are the most daunting and terrible part of the job but it is not. It’s not. It’s the micromanagement from higher ups. The nitpicking comments of critique come off less as critique and more of jabs to make you feel bad for not fully getting the system as fast as possible. It’s left me anxious and depressed at the thought of clocking in. Please consider working for another company.

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