Management can be really shady - Math Tutor PAPER Employee Review

1.0
May 8, 2022
Recommend
CEO approval
Business Outlook

Pros

It's nice to be a remote worker (until you get lonely) and it is super fun being able to help kids through tough problems!

Cons

They "pay philosophy" is lazy, and leaves Canadians with significantly less money than Americans. A senior Canadian tutor still earns less than a new American one, no matter what region in either country the tutors are from. They justification for this seems to be more like backpeddling to cover an error. They say it is competitive for each country, but of course ALL Canadians earn the same wage and ALL Americans earn the same wage, which is inconsistent with competition. Ontarians, for instance, are earning minimum wage. For months, they were being paid BELOW minimum wage. Additionally, speaking up about these pay issues, or any issue that affects a tutor's ability to work, can get you fired without warning. They fired 25 people in a single day a few days ago. Some had had previous warnings but no final warning, and many had never had a warning at all and only positive reviews. When it came out that they had done this, once again the backpeddled. They said it was for performance. My boss outright lied and said all the people who had been terminated were told why and had previously gotten warnings. The COO and other execs are performing a balancing act. They want to appear to be equitable, fair and ethical employers to investers and the public. But they also want to hired tutors like Uber "hires" drivers, but pay them less. Needless to say, the only way to maintain this balancing act is to lie. And to lie often. And to silence anyone who notices.

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PAPER Response
4y
"Thank you for your review, and we are happy to hear our mission speaks to you! Because we have employees in Canada and the US, our employees' wages are informed by these different markets and paid in local currency. Regarding your feedback about Ontario's minimum wage, there was a period when we were underpaying tutors in Ontario after new legislation was passed, but tutors were informed and provided with back pay. As our company continues to grow, we are revisiting our compensation philosophy to ensure that we are able to support the excellent educators we want at Paper. We value sensitivity and empathy in our leadership, but we also empower our managers to ensure that all Paper employees are working in line with our mission and providing students with the best possible experience. As we have grown, our communications strategy has had to evolve quickly and we admit this has not always been a perfect process. However, we are excited to be building out a communications team focused on providing increased clarity and transparency for employees and creating more opportunities for engagement and sharing feedback. "

Explore other reviews about PAPER

5.0
Nov 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Great Work and felt very rewarding.

Cons

Few Hours and not a lot of support.

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Real remote flexibility here. They are embracing the technology we have to ensure our work life balance remains a high priority. You're trusted to manage your own time and get the job done without constant oversight. The bigger story though is the turnaround over the last year and a half. The new leadership has turned the ship around... before it fell off the map. The mission is clear now, and there's real room to help shape how we get there rather than crossing our fingers, closing our eyes, and hoping for the least worst.

Cons

Leadership communication is where things fall a bit short. We get the monthly all-hands and then... radio silence. I get it, priorities compete and there's a lot on their plate. But when the crew is the one actually rowing the boat, it helps to hear from the captain more than once a month. The occasional engagement via Slack, a little more visibility in between the big meetings would go a long way toward keeping everyone rowing in the same direction. We're all in this together - it's helpful to be reminded why a bit more often.

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