Stay away - Account Executive Sense Employee Review

1.0
Dec 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Work from home. Paychecks don't bounce (yet).

Cons

Product barely works: Discover is good for staffing companies on certain software, but that's it. Engage chatbots don't work, auto scheduler doesn't work, mass texting, all of which is done via Twilio, doesn't work anyway as Sense phone numbers get identified as spam by the carriers. WhatsApp "solution" doesn't work at all. Leaders claim Sense is only company with its solution set, not true. Candidate and employee communications is a very competitive space with tons of other players. Nothing that Sense offers is unique to it. Company is tiny, does hardly any business and is running out of money. On every company wide call, leadership lowers its forecast. Will hit about 40% of sales target this year, and it's all driven by the staffing group. Corporate side is a joke and should be shut down. It does less than a million in business and none of the sales they've made get implemented anyway, because none of the integrations work that they claim exist. If you are hired as a salesperson or account manager and are given an existing (billing) account, be very careful, multiple people have had commissions "clawbacks" when a client tears up a contract because the product doesn't work or worse, its been a year and it was never implemented. Problem is, those reps weren't the ones that sold the solution, so they didn't get paid the commission in the first place. BDR team is a joke. Leaders promise sales reps the BDRs will set 3-5 appointments per rep, per week. Not even close to true. The only appointments they set are from inbound leads, and most of those aren't qualified anyway. But the BDRs will beg the sales reps to "approve" the BDR leads, so they can get paid on them. Very little diversity at the company unless 50% of headcount being located in India is considered Diverse. There was one black and three latino employees in the US when I left this month. Comp is way below market, both salaries & commissions. If you complain enough, you'll have more company shares awarded or worse yet, be given the option to buy more. Problem is that those shares are completely worthless. The company will never be close to big enough to go public, leaders are praying they get acquired by a large HCM provider.

Explore other reviews about Sense

5.0
May 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Absolutely love the people I worked with at Sense

Cons

None that I can think of

3.0
Dec 30, 2025
Recommend
CEO approval
Business Outlook

Pros

-The CSM team at Sense includes some of the brightest, most talented individuals I've ever had the pleasure of working with

Cons

-Leadership has very little understanding of what existing clients require. When clients threaten to churn they offer the latest new product but offer minimal support, leading to even worse experiences for the client and inevitable churn -Bonuses are not achievable as they are based on company performance not individual performance -No raises provided for multiple years in a row -PTO is not unlimited as advertised, and leadership actively guilt's you not to use it -The product is different for EVERY client, regardless of what ATS they use. Two clients on the same ATS can have vastly different data fields, and with regular book of business changes it can be difficult to understand how to help your client -Sales Reps overpromise potential clients features that do not exist, leadership then blames CS for not being able to accomplish what sales fabricated -Everyone's plate is too full. With layoffs after layoffs and no attempt to rebuild the workforce, everyone is burning out, and theres no end in sight.

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