It pays the bills... - Tier II Tech Support Support.com Employee Review

3.0
May 15, 2019
Recommend
CEO approval
Business Outlook

Pros

I get a paycheck every two weeks and a decent bonus after 90 days.

Cons

Training doesn't really prepare you for the job. Company is more focused on making sales than actually resolving issues.

avatar
Support.com Response
7y
Thank you for your feedback. I am sorry to hear that you did not feel the training experience was sufficient, however, you are correct – there is nothing like being in production. Training is "theory," and performing the role itself is critical to your success. We are constantly working with our clients to enhance their training, so feedback is critical to this process. Thank you

Explore other reviews about Support.com

5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

See reviews by: Helpful|Rating|Date|All