Pros
Work from home, great benefits package
Cons
No life, horrible schedules and working for the worst tenant possible, they are more concerned with metrics than helping the customer. Get calls, calls, calls, calls... Oh and letting a bunch of people cut out and leaving the rest with a never ending hell storm, that was always fun... That's all they care about, taking a call, spewing out their predetermined comment points every time no matter if its a transfer or not, then closing with more predetermined scripting, and moving on to the next call in less than 10 minutes which is preferred when most calls would actually take more than an hour in reality which really hurts your metrics but properly takes care of the customer, now who would want that.... Oh and if your customer calls back to praise you?? Well, you get dinged on your metrics for that, that's right, they punish you for doing a good job and helping your customer. They don't want people calling back but they make you rush to take care of each one, most of the time not even coming close to resolving their issue then dinging you on metrics if you take too long to help... So stupid, and the most retarded way of doing business I have ever had to deal with....