Support.com Home Networking Support reviews

Health Insurance is a very bad plan with very high premiums for the smallest plan (200+ a paycheck out of 700 dollar paychecks), schedule is decided for you, you have no say in it when initially hired, super high turnover to the point that they have 6 trainers teaching new employees every week. No raises given ever under any circumstances. Only opportunity to increase pay is being a top performer which nets you a measly 150 extra a month or by moving up in the company to a different position. They don't care why you missed work, if you miss it without them being able to identify a technical problem on their end, you get fired quick. You are outsourced to Comcast as their tier 2 support. I've had a co-worker fired because of the death of a family member and not having the time off available. I've had a co-worker fired because his house burned down from a wildfire. I've had a co-worker fired because the hurricane in Florida last year flooded his house. I've had a co-worker fired because she had no internet for 6 days. SHE HAD COMCAST AS HER INTERNET PROVIDER.

Well the first con is that the main contract is with Comcast. You sign up for a technical role and it soon becomes clear that Comcast doesn't care about the tech problems. You are made to follow these scripted troubleshooting guides; 90% of the time don't fix the issue. If you happen to forget or not ask a single question on the guide; you fail the whole section. They expect you to do all of this on top of keeping you call handle time under 15min. I ended up having to finish up my notes after my call because of this. When I was given and ultimatum to drop my after call time or else.....wasn't specified. The customers are flustered and upset; by the time they reach a tech they have already been through the ringer. They have spoke to 3-4 agents; who barely speak English; just to be told they can't be helped. Some get bounced around so much it takes multiple calls before they reach someone competent. This company has a shady history; was involved in some 'scareware' distribution; partnered with AOL. They ended up in a lawsuit and settled out of court for $8.5 million.