Pros
Its a work from home job. That was the only pro.
Cons
Major cons are the S4 in its entirety... Completely and utterly ludicrous. Asking for the problem instead of verifying first. No interdepartmental comminucation where verification is concerned. Didn't know I'd be working for ComCast until after I was hired and training got underway. The constant push to 'plant the seed' and upsell poor service was unnerving. The constant drive to focus on stats and scripted words instead of actually helping the customer. Moronic other departments that just follow the Einstein ITG that dumps all sorts of irrelevant calls into the department I was in was intolerable. All in all, a very stress inducing year of my life employment wise. I quit of my own accord before the stupidity level rose any higher.