Tier 2 Tech support - Tier II Tech Support Support.com Employee Review

2.0
Sep 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay is okay, trainers were very nice and understanding. There's not really much more I could say besides I was glad to meet new coworkers and the trainers were very nice

Cons

Training did not prepare you for the floor was very difficult to maneuver through tech issues with customers if you are not deep into tech and computers. I even asked a supervisor is it going to be hard for me to transition to production even though I do not have tier 2 tech support training and they said I would be all set the first day some of the symptoms did not work and we are also not trained on at least four systems that we needed to start I was so overwhelmed there was really no help the way they set it up for nesting is horrible I quit during my first day of nesting because I was so overwhelmed and I've never done that on a job before

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5.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Steady work and good work schedules

Cons

Poor pay increases for many except the top performers.

4.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

When I worked there there was competitive pay and benefits. Good at hiring excellent staff. Fun staff events. Good leadership.

Cons

The business product transitioned into a services related product. Not very exciting

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