Pros
Work From Home; Work From Home
Cons
Well the first con is that the main contract is with Comcast. You sign up for a technical role and it soon becomes clear that Comcast doesn't care about the tech problems. You are made to follow these scripted troubleshooting guides; 90% of the time don't fix the issue. If you happen to forget or not ask a single question on the guide; you fail the whole section. They expect you to do all of this on top of keeping you call handle time under 15min. I ended up having to finish up my notes after my call because of this. When I was given and ultimatum to drop my after call time or else.....wasn't specified. The customers are flustered and upset; by the time they reach a tech they have already been through the ringer. They have spoke to 3-4 agents; who barely speak English; just to be told they can't be helped. Some get bounced around so much it takes multiple calls before they reach someone competent. This company has a shady history; was involved in some 'scareware' distribution; partnered with AOL. They ended up in a lawsuit and settled out of court for $8.5 million.