Avoid this place at all costs - Call Center Representative TP Employee Review

1.0
Mar 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Great pay and good benefits. 20 word minimum? Sorry, Glassdoor, but that's all I've got. Some of us don't have a lot of good to say about bad employers.

Cons

Management doesn't treat employees like they matter Client doesn't understand/care what agents' jobs are actually like (Client) Computer systems constantly crashing; slow terminals Broken chairs Dirty, dusty call floor that is never cleaned. Restrooms are not cleaned according to schedule, resulting in having to waste time going clear across the building to use the other one. Restroom breaks use up your break time

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TP Response
10y
Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Explore other reviews about TP

5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic supervisor & team members, work-life balance, plenty of opportunity and growth

Cons

There could be more supplemental benefits options available

1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a job and have met some amazing people in my role.

Cons

I've been here for almost a year and I was hired on with a medical field company which is what I applied for, I was not made aware that at anytime my position could be changed and I could be randomly put with another company. As of today I am with my 3 "campaign" not anything close to what I was hired on for. My training experience here has been the absolute worst every campaign has a thrown to the wolves mentality and you'll either sink or swim and we will fire you when you fail ethic. The pay sucks it is not competitive or an incentive to want to stay. There are no raises or bonuses. PTO is denied constantly even when put in far enough in advance. Each new campaign that I have been forced into has also come with at least 5 weeks of training time that days off were banned for so in the 11 months I've been here I've been required to work 15 weeks plus ongoing black out PTO days as well. People ask me if where I work is hiring and I tell them they don't want to work here. Also moving into better positions is impossible.

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TP Response
2d
We regret that your experience hasn't been positive. Let's work together to resolve any issues. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can assist you.
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