Poor management - Customer Success Specialist TP Employee Review

2.0
Oct 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Good salary average and convinient environment.

Cons

Management team unable to provide a proper strategy for the issue arise and has plotted a new team with lack of capabilities consists of new agents instead of tenure agent with great understanding of standard operation procedure. They also promises to reduce work load but increase the work load to the tenure agents instead of training the new agents for basic understanding in work operation.

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TP Response
8mo
Hi there - Thank you for your honest feedback. We understand your concerns and appreciate you highlighting areas where we can improve. We're committed to reviewing our current strategies and ensuring our teams are supported effectively. Your input is valuable in helping us grow stronger together.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
4d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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TP Response
4d
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
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