the good, the bad, the ugly - Customer Service Representative TP Employee Review

4.0
Oct 16, 2025
Recommend
CEO approval
Business Outlook

Pros

good pto, participation to win cool prizes/ reward points, and flexible to medical accommodations, bonuses when they happen are rareb ut nice

Cons

rude members calling and cursing, call volume is high and too many calls sometimes back- to -back ,the raise is only .25 cents each year, doesn't really matter how long you have worked, and bonuses are now rare to come by, you are not really promoted for going above and beyond and need to find different jobs within the company on your own

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TP Response
8mo
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at [1-877-877-3944 or email us at LetsConnect@Teleperformance.com.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
6d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a job and have met some amazing people in my role.

Cons

I've been here for almost a year and I was hired on with a medical field company which is what I applied for, I was not made aware that at anytime my position could be changed and I could be randomly put with another company. As of today I am with my 3 "campaign" not anything close to what I was hired on for. My training experience here has been the absolute worst every campaign has a thrown to the wolves mentality and you'll either sink or swim and we will fire you when you fail ethic. The pay sucks it is not competitive or an incentive to want to stay. There are no raises or bonuses. PTO is denied constantly even when put in far enough in advance. Each new campaign that I have been forced into has also come with at least 5 weeks of training time that days off were banned for so in the 11 months I've been here I've been required to work 15 weeks plus ongoing black out PTO days as well. People ask me if where I work is hiring and I tell them they don't want to work here. Also moving into better positions is impossible.

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