5.0
Dec 15, 2025
Current employee, less than 1 year
Newcastle, England
Recommend
CEO approval
Business Outlook
Pros
Supportive team environment with helpful managers and clear expectations. Training is well structured and makes it easy to succeed in the role. Good recognition for performance and consistent feedback. Flexible scheduling and a friendly workplace culture.
Cons
Work can be fast paced and targets can feel demanding at times. Some processes change frequently and take time to adjust. Like most customer service roles, it can be repetitive on busy days.