The essence of human exploiting - Customer Service Agent TP Employee Review

1.0
Mar 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Company gives you a room for yourself in a shared apartment for which you pay substantially less than what you would pay on one you can find on your own. Company tries to give you access to many group activities and learning material.

Cons

Hierarchy in this company has progressed to a level where there is no way to be heared, for anything you might have to say regarding company procedures and policies. I've worked in the same project for years and over this period I've experienced a drastic downgrade in workflow operativity, efficiency, and in actually compensating employers on merit. Bonuses has been lowered in the order of hundreds of euros since i've been here. We get nearly insane KPIs to reach in order to receive said bonus, and everytime we begin to adapt our workflow to increase the received bonus, KPIs get updated to make sure it's hard enough so they don't pay much bonus to employees. It's so much clear that whoever handles Project KPIs and targets have no idea how work is actually done and has no interest in keeping employers motivated. That's part of the reason for why they have no interest in employers' quality of life and work, since it's very uncommon that one decides to stay in the company for more than 1-2 years. Since all the low rate employees are relatively new to the company, they have no shame in making conditions for them perpetually worse. In addiction, not a day has been passed since i'm here, where I haven't encountered slow connection, connection cutting out, and calls interrupted because of how the VPN system for employers work in this company. Needless to say, there is no way to report it so that the report doesn't go automatically to the bin. Regarding holidays, this company has a funny digital system to book yours over the year. Various, constant malfunctions on this platform make it necessary to contact any superior to request for the days you would like approved. I'm not overstating if I say that 90% of said requests get denied over no real reason, or none that get disclosed. As a consequence, company takes the liberty to book your own holidays on random available days during the year. You receive no communication, no update on it. You just log-in to the dedicated platform on random day and find out that the company decided your own holidays. Do we want to start with Payslips? let's just say that you are very lucky if you receive one without any error on it. For example: Lately I received slght decrease on my payslip, stating that i was absent with no justification for an hour. Since that never happened, I contacted HR to report it. They successfully modified it in the next payslip (so I still had to wait a whole month to get my money back). The problem is, while they gave me back the said amount, I was still charged the same amount for another made up hour that was never missed. I reported that to HR providing once again all necessary proofs to show them that no hours had been missed, and I never received an answer to this day. Do yourself a favor, stay away from this exploiting machine

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TP Response
3mo
We would like you to share with us the reasons for your evaluation via https://teleperformance.com/en-us/contact-us/ We are always looking to improve, and your sharing will be important to us! Thank you

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
1d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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TP Response
1d
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
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