Declining Standards, Declining Morale - Trust and Safety Specialist TP Employee Review

1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

None that stand out anymore. The positive culture that previously existed has largely disappeared over the years.

Cons

Unrealistic and constantly increasing KPI expectations. Delayed or missed KPI and OT payments. Promotions appear to be based on favoritism rather than merit. Leave approvals are becoming increasingly difficult. Employees are pressured about shrinkage and medical leave instead of management addressing staffing issues. Frequent retrenchments and low compensation for long-serving employees. Poor communication and lack of transparency from upper management. Employees are expected to spend their own money on engagement activities tied to performance metrics.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

avatar
TP Response
2d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

avatar
TP Response
2d
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
See reviews by: Helpful|Rating|Date|All