1.0
Jul 15, 2026
Current employee, more than 3 years
Charlotte, NC
Recommend
CEO approval
Business Outlook
Pros
Work-from-home opportunities for many accounts. * Paid training that helps you learn the job. * Supportive teammates and trainers during onboarding. * Good experience for building customer service and communication skills. * Opportunities to move to different accounts or grow within the company, depending on business needs.
Cons
* Pay can be lower than similar customer service roles. * Metrics are strict, and performance is closely monitored. * Workload can be stressful during busy seasons. * Communication and management quality can vary by account and supervisor. * Schedule changes or limited flexibility may occur depending on the client.