Technical Support, Gateshead - Technical Support Advisor TP Employee Review

1.0
Jun 19, 2016
Recommend
CEO approval
Business Outlook

Pros

Training, but then again its provided by The Client. Team members very supportive. "Career Opportunities" do exist (see below). Its a job.

Cons

1.) Pay. TP pays the mimum it can get away with. Senior Advisor salary is less than 16k / year. 2) Shift patterns - there is no pattern so a work-life balance is almost impossible. 3.) "Career Opportunites arise not from business growth but by "churn", i.e. employees leaving. Career opportunites are often "backfill", i.e. no increase in wage & you can be returned to your previous role on a whim.

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TP Response
10y
Hi, we are not a bot and we are truly sorry to hear that you had a negative experience while working with us. We care very much what our employees think of us and for that we read every review to understand how we can improve. It would really help if you could tell us more info about your review at our website > Spotlight > Human Resources Inquiry. Best regards!

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
5d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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TP Response
5d
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
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