Change needs to happen NOW - Call Center Representative TP Employee Review

2.0
Sep 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Has potential to be a great company to work for if corporate can step in and investigate corrupt management.

Cons

LOTS: 1. Management sweeps issues under rug in order to make their own selves look good to corporate by ignoring issues brought up to them, taking no concern of issues. 2. The employee opportunity to bonus is unethical as the qualifications change at will with no notification to any employees. There is no set procedures or guidelines available to employees to refer to. 3. The employee handbook is inaccessible to employees. Suppose to be available on inter company communication system; it is restricted for representatives access (I've tried), and is only on inter company communication system not available for reference outside of building. 4. The attendance system used for employees, sets employees up for failure. Employees are given the possibility of termination after receiving 6 points. Employees are given strict .25 points for each late incident and any early departure. Ex., if an employee has to leave early for medical emergencies, they receive .25. There is no exemption either; sick, in hospital. 5. Many more.

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TP Response
9y
Thank you for sharing your valuable opinion. Our goal is to see to it that management promotes open communication and extends help to employees while making sure proper process of investigation is followed when issues arise. We would appreciate if you share your feedback with us at http://bit.ly/TPHR-form. All the best!

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
1w
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a job and have met some amazing people in my role.

Cons

I've been here for almost a year and I was hired on with a medical field company which is what I applied for, I was not made aware that at anytime my position could be changed and I could be randomly put with another company. As of today I am with my 3 "campaign" not anything close to what I was hired on for. My training experience here has been the absolute worst every campaign has a thrown to the wolves mentality and you'll either sink or swim and we will fire you when you fail ethic. The pay sucks it is not competitive or an incentive to want to stay. There are no raises or bonuses. PTO is denied constantly even when put in far enough in advance. Each new campaign that I have been forced into has also come with at least 5 weeks of training time that days off were banned for so in the 11 months I've been here I've been required to work 15 weeks plus ongoing black out PTO days as well. People ask me if where I work is hiring and I tell them they don't want to work here. Also moving into better positions is impossible.

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TP Response
17h
We regret that your experience hasn't been positive. Let's work together to resolve any issues. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can assist you.
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