Great company! - Member Service Representative TP Employee Review

5.0
Mar 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Easy to climb the promotion ladder. Friendly managers, staff, co-workers. Great pay and benefits. The members are fantastic and serving them is a pleasure. (They are Military and family of military.) THEY definitely know who they serve on the phones! It's an honor to work with military families.

Cons

Dress code was a bit much when I was there. Some things make sense (cover all your parts, you're not in the club). Other rules don't: No shorts, no jeans, etc. It's a call center, what difference does it make?! And offer the option for 1 hour lunch if a rep wants it.

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TP Response
9y
Thank you very much for taking time to write that review. Our goal is to see to it our employees are productive at work, and at the same time, provided with great perks, benefits and opportunities for career advancement. Have a great day!

Explore other reviews about TP

5.0
Jul 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic supervisor & team members, work-life balance, plenty of opportunity and growth

Cons

There could be more supplemental benefits options available

1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a job and have met some amazing people in my role.

Cons

I've been here for almost a year and I was hired on with a medical field company which is what I applied for, I was not made aware that at anytime my position could be changed and I could be randomly put with another company. As of today I am with my 3 "campaign" not anything close to what I was hired on for. My training experience here has been the absolute worst every campaign has a thrown to the wolves mentality and you'll either sink or swim and we will fire you when you fail ethic. The pay sucks it is not competitive or an incentive to want to stay. There are no raises or bonuses. PTO is denied constantly even when put in far enough in advance. Each new campaign that I have been forced into has also come with at least 5 weeks of training time that days off were banned for so in the 11 months I've been here I've been required to work 15 weeks plus ongoing black out PTO days as well. People ask me if where I work is hiring and I tell them they don't want to work here. Also moving into better positions is impossible.

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TP Response
3d
We regret that your experience hasn't been positive. Let's work together to resolve any issues. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can assist you.
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