So good if you're desperate - Technical Support Representative TP Employee Review

1.0
Apr 22, 2017
Recommend
CEO approval
Business Outlook

Pros

- Stability. - The location is pretty suitable. - Basiclly will hire anyone.

Cons

- Very stressful job - Bad managment - Low salary -Shared computers - High call volume (only seconds between calls) - Excessive micromanagement (every minute is accounted for where you work) - All your calls are recorded and analyzed - Management treats you like a slave -You work 8.5 hours a day and you have to show up 30 minutes before to setup your station - You are required to stay overtime after 8.5 hours days if a call lasts longer than the end of your shift - Only 50cent salary increase after 12 months of working there - Expensive parking

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TP Response
9y
We are sorry to hear that you felt that way. We are committed to providing our employees a fun and professional working environment wherein they are treated well, given support, provided proper equipment and income while adhering to the standards the company has set. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
4d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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TP Response
4d
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
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