Pros
Co-workers are good fun Hand dryers are good SOME of the Team Leaders/trainers are helpful. This last point is to fulfil the minimum word count, there aren't 4 Pros.
Cons
EVERYTHING is timed. Making a case note or a contact form that requires some time? You're questioned about it. Being a minute late is flagged and you have to give a reason to a team leader. Its also noted onto your record on their system. The only thing you're allowed on your desk is a clear bottle. Whiteboards were removed before I even started the job. Breaks are timed with no leeway. A 15 minute break is closer to a 10 minute break by the time you retrieve your items from your locker, walk outside of the building (where you're allowed to use your phone inside without getting sacked) and repeat the process towards the end of your break. Take 6 minutes worth of a comfort break over a 4 hour shift? That's a no-no. They've even now taken away the AUX 6 code to talk to a Team Leader, so if you want to get help form somebody you have to sit in Aftercall which negatively affects your stats which.....yep you guessed it, are tracked and critiqued by the overlords (or managers but because they're paid an extra 50p than you, have a vastly inflated sense of self importance) You're treated badly by the higher ups from the get go. Shifts are awful. I work a 20 hour contract and have to work that contract over 5 days, getting 2 days of my preferences changed to later in the evening because I had to attend class in University was unnecessarily hard and required me actually printing out a copy of my timetable, all newer call centre staff are treated like criminals. Booking holidays is strictly through the automated system. If they have no hours left on a day then they won't give you hours off, so good luck trying a day off around December if you don't know you'll need it in October.
