That desperate? - Call Center Representative TP Employee Review

1.0
Feb 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Unlimited OT if you are meeting all metrics

Cons

A junior high playground. Non stop calls. Bad training program for Credit Card services

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TP Response
8y
We appreciate your honest review. We are committed to providing extensive training to our employees so that they could assist customers properly and efficiently. Kindly share your feedback with us at http://bit.ly/TPHR-form. We'll make sure to conduct an investigation to avoid similar instances from happening again. Thank you.

Explore other reviews about TP

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership with excellent communication.

Cons

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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