Pros
Steady work, friendly management staff, and the pay is not bad. A lot of room for advancement, and a lot of choices on where to take yourself within the company (quality team, human resources, multiple operations positions, mission control, scheduling, the training department, etc., and all departments allow you to "climb the corporate ladder" if you do well). Bonus paid in addition to regular pay is based on your performance if you are a customer service representative, your team's performance if you are a supervisor, your account's performance if you are an ACCM (Assistant Contact Center Manager) or a CCM (Contact Center Manager). I am unsure of the bonus or pay structure of those in Director positions or other higher positions, but judging from what they're parking in the parking lot, they do pretty well.
Cons
The job can at times be pretty stressful, particularly in an operations position (customer service representative, supervisor, ACCM, CCM, etc). When systems go down, or when we are over-delivered on calls and understaffed, things can be hectic. In some situations people are expected to do the job of others in addition to their own job. For example, the supervisors may be asked to submit quality monitors (which is the job of the quality team), work on creating schedules (which they have an entire department dedicated to doing), assist with the training of representatives (which they have an entire department dedicated to doing).
