Pros
Great opportunities to be promoted given the size of the company. Lots of support departments to help if you know who to ask. Good spirited coworkers, loved the people I worked with. A few individual executive leaders that stood out as practicing a people-focused approach.
Cons
Biggest con - Pay. The most prevalent issue we hear from agents in feedback. Supervisors are directly impacted because of new policies moving most to hourly positions. We lose leadership to other opportunities with less responsibility and more pay. Poor senior leadership, often taking months to fulfill commitments made to internal teams or clients. Empty promises that impact morale constantly. Whack-a-mole client services approach (firefighting instead of relationship-building). Inconsistency with adherence to company policies and pushback when trying to prioritize cost allocation to address those gaps. Benefits are mediocre for a company of its size.