Great for now . . . - Agent TP Employee Review

2.0
Aug 16, 2021
Recommend
CEO approval
Business Outlook

Pros

Pros: Study job - study pay & less financial stress. I lived pretty well for ten years under the call center pay scale. It's not bad. Easy job - just, be nice and helpful. Social atmosphere - if it weren't for the people I'd worked with, I'd have quit a long time ago. Still should've.

Cons

Cons: Customers - imagine there's a race of people called customers and you're hella racist. Because you will hate then, they will hate you. Not all the time of course and some will be nice but... There will be days... ACW (after call work) - this metric is usually about 20 seconds that you have to meet. If workforce is doing their job maximizing resources, this is (at most) the time you'll have between calls. High stress envicroment - even if it's not sales oriented you'll still have average handle time metrics, hold time metrics, and call review scores to deal with. It's not hard, just annoying. Everything you do is under a microscope. That in addition to taking call after call after call leads some folks to burn out. Accept that going in. That tone that indicates you have a call beep - I've been outta the center and started truck driving fairly recently. I still have dreams of that tone. I hope it fades as time goes on.

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TP Response
4y
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. We would like to help you further. Please call us at 1-800-994-9335 or email us at LetsConnect@Teleperformance.com to tell us more about your experience so we can work with you and resolve it.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
2d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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TP Response
2d
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
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