Customer Support - Teleperformance Hellas - Customer Service Representative TP Employee Review

2.0
Oct 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Theoretically good benefits, some events organised for employees, training with a nice trainer (quite low level training materials though) and good colleagues

Cons

Very low management strategies and almost unimaginably low work ethics. Very few of the benefits that were announced prior to the start were there in place or you had to push for absolutely anything to make it happen. Communication with HR is ridiculous - while they are supposed to be there for support they are almost impossible to reach being in a faraway building and almost never answering their e-mail. The work place policies ares yet the most ridiculous part of everything - you are monitored every second when in work and off-time allowed gives you practically no flexibility.

Explore other reviews about TP

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership with excellent communication.

Cons

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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