Just okay - Not great - Provider Service Representative TP Employee Review

1.0
Jul 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Working from home was nice - It allowed me to save time, money and wear and tear on my vehicle. It's not awesome but an okay job, good training and continuous trainings, very fast paced, high volume calls working with providers and getting to know good people.

Cons

High expectations for very little pay. The benefits were expensive and didn't cover very well. The healthcare benefits were horrible. When management decided to upgrade from Win7 to Win10 everyone lost their notes and job aids - including the help desk. which had a huge impact on matrix and accuracy - which is then blamed on the employees. Many people lost their jobs due to lousy management choices and the supervisors and upper management made scape goats out of the reps.

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TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
6d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a job and have met some amazing people in my role.

Cons

I've been here for almost a year and I was hired on with a medical field company which is what I applied for, I was not made aware that at anytime my position could be changed and I could be randomly put with another company. As of today I am with my 3 "campaign" not anything close to what I was hired on for. My training experience here has been the absolute worst every campaign has a thrown to the wolves mentality and you'll either sink or swim and we will fire you when you fail ethic. The pay sucks it is not competitive or an incentive to want to stay. There are no raises or bonuses. PTO is denied constantly even when put in far enough in advance. Each new campaign that I have been forced into has also come with at least 5 weeks of training time that days off were banned for so in the 11 months I've been here I've been required to work 15 weeks plus ongoing black out PTO days as well. People ask me if where I work is hiring and I tell them they don't want to work here. Also moving into better positions is impossible.

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