Pros
-Good pay for entry level call center work in my state. -Overall they are very good about coaching you on how you can do better. That being said I see a lot of supervisors that are condescending and when you ask them a question they sometimes will be annoyed that you asked them.
Cons
So My experience with TP is working with usaa originating and servicing auto loans. The training is terrible, both in class and when I first started taking calls. When I started taking calls we only had one person to answer questions for about 9 of us. Needless to say we had our hands up all of the time. I have been told that usaa will have one subject matter expert for every two agents. Not to mention when you are taking calls if an agent gets a good score on a survey they will shout it out for everybody to here and it annoys our members all of the time. We have gotten many bad surveys because of the fact that my management finds it okay to scream about stupid stuff and that's not exaggerating they can get really really loud. Oh and by the way we took an employee survey and before we went they were telling us we had to give them a 9 or 10 for if we would recommend this job or we could just go back and take calls one person did and they still were told to take the survey but they really really try to influence your thinking.
