Customer Support Representative - Call Center Representative TP Employee Review

1.0
Jun 28, 2015
Recommend
CEO approval
Business Outlook

Pros

It's a job, Great building. Spacious break room, Great Co workers. The pay was decent could be better. OK hours. Started out alright.

Cons

I worked there for almost 2 years as an agent. Upper Management was not consistent or in sync with what they say or do at all. Policies are always being revised every minute of the day. You get written up for almost anything and everything even if you had no knowledge of it. Customers were extremely rude, you couldn't put fort extra effort to help them because it was out of scope. Breaks and lunches are way to short. Offered benefits and time off but it was never actually given to you even if you request it months in advance. Desks were disgusting. Very stressful and no leway to perform your duties what so ever.

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TP Response
7y
Thank you for bringing this to our attention. May we ask that you also share these via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com in order for us to look into it and make necessary improvements.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
1w
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
1.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a job and have met some amazing people in my role.

Cons

I've been here for almost a year and I was hired on with a medical field company which is what I applied for, I was not made aware that at anytime my position could be changed and I could be randomly put with another company. As of today I am with my 3 "campaign" not anything close to what I was hired on for. My training experience here has been the absolute worst every campaign has a thrown to the wolves mentality and you'll either sink or swim and we will fire you when you fail ethic. The pay sucks it is not competitive or an incentive to want to stay. There are no raises or bonuses. PTO is denied constantly even when put in far enough in advance. Each new campaign that I have been forced into has also come with at least 5 weeks of training time that days off were banned for so in the 11 months I've been here I've been required to work 15 weeks plus ongoing black out PTO days as well. People ask me if where I work is hiring and I tell them they don't want to work here. Also moving into better positions is impossible.

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TP Response
2d
We regret that your experience hasn't been positive. Let's work together to resolve any issues. Please contact us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can assist you.
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