Low pay, unrealistic micromanagement - Customer Service Representative II TP Employee Review

2.0
May 22, 2023
Recommend
CEO approval
Business Outlook

Pros

-TP has gone fully work from home for almost every position -They provide equipment for you -There is at least some attempt to provide employee engagement via digital means

Cons

-Extremely stringent and unrealistic productivity monitoring, with things like monitoring software -It's nearly impossible to get anyone from HR to actually respond to you about questions -Managers are difficult to get ahold of, and the more levels they are above you, the more impossible it becomes -Pay is very, very low. Even managers only make around a dollar more than the people they manage, even though they're doing two jobs -Benefits are nearly insulting they're so bad. The insurance options are either the minimum allowed by law (so covers essentially nothing) or covers very little for an extreme price. I highly recommend checking out your state marketplace. I was able to find extremely good coverage for slightly less than TP would have charged me. -When I started, the company was excited to announce their brand-new PTO policy based on employee feedback--they had just switched to offering five whole days for employees in their first year. This was changed from them not offering *any* PTO until you'd been there for a year. Even now, you have to be there for five years before you get a standard ten days/two weeks. -A general attitude that the company really doesn't care about you as a person in any capacity; they just want you to take calls like a robot for as little compensation as they can get away with.

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TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
2d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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TP Response
2d
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
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