Pros
When starting, you can work as little as 20 hours a week, easily take up extra shifts, and get paid fairly per hour Agent performance brackets, closed sales, and customer surveys together add up to about a 60% salary bonus You are forced to learn patience, ownership, and quick thinking.
Cons
Although treated "as a family", no one really enjoys dealing with irate customers and having a stopwatch for every call, there is often B2B and if you take your brake a bit later due to a log call, it goes unpaid. Strong bureaucracy where even managers can't lift a finger against arbitrary and out-of-touch rules and practices ordered by higher-ups. You are often tasked with many more activities than those in your original job description. It is difficult to exchange schedules with co-workers and almost impossible to reduce your working hours after increasing them a single time
