Horrible PLEASE STAY AWAY - Customer Service Representative TP Employee Review

1.0
Dec 16, 2015
Recommend
CEO approval
Business Outlook

Pros

Overtime, training is Monday through Friday, Some of the supervisors are nice, sometimes food is catered...that's it

Cons

Humana Customer service Campaign is horrible. They put me through a 3pm-11:30pm pm training for 10 weeks . After I graduated training, Me and about 11 more Co workers were told we couldn't work In humana's customer service department because we didn't have log in credentials (recruiting never had us on the roster to even receive login in credentials ). Hr Came in one day and said we had to transfer to humana Pharmacy or else we would be terminated. Now after spending 10 Weeks in Customer service training we spent another 3 weeks in humana Pharmacy training....ONLY TO FIND OUT IT WAS A SALES POSITION. WE HAD TO HAVE E AT LEAST 8 ENROLLMENTS A DAY. NOT TO MENTION OUR PAY WAS DROPPED FROM $10 AN HOUR TO $9 AN HOUR Only 30 minute lunch breaks, no paid holidays, insurance is too high

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TP Response
7y
Your review is alarming and we would appreciate if you would contact us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can properly file your complaint and conduct an investigation. Thank you.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
2d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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TP Response
2d
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
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