Terrible company - Customer Service Representative TP Employee Review

1.0
Jun 24, 2025
Recommend
CEO approval
Business Outlook

Pros

No pros, the company went downhill throughout the years

Cons

Worse management, no work-life balance, benefits were taken little by little throughout the years, no real salary increase, lots of pressure to achieve KPIs and no empathy whatsoever with employees. HR is a joke and WFM is even worse.

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TP Response
11mo
Over the years, TP Portugal has won awards and has been considered one of the best companies to work for in its sector, and these awards would not have been won without the evaluation of our employees. This is why your evaluation concerns us! Please send us more details of what makes you think this way on https://teleperformance.com/en-us/contact-us/ so that we can understand what happened and take the necessary steps to ensure it does not happen again. Thank you very much.

Explore other reviews about TP

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good to work but very hard to maintain consistency

Cons

Pressure will hurt you So Much

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TP Response
20h
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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TP Response
20h
We appreciate your candid review and are glad to hear there are things you like about working here. We're committed to continuous improvement and would love to hear any suggestions you have. Feel free to reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com.
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