Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

TTEC

Engaged Employer

TTEC reviews

Awful experience - Customer Service Associate TTEC Employee Review

1.0
Nov 14, 2017
Customer service associate
Recommend
CEO approval
Business Outlook

Pros

The pay was good but that’s about it. I didn’t like it at all. The training was ok but it didn’t tell u what u needed to know. U learn everything on the floor.

Cons

Bad environment, team leads are awful. Training doesn’t tell u what u need to know. There are 7 weeks of training and it’s about nothing that u need to know.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Insurance agent
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

1
avatar
TTEC Response
2w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
2.0
Jul 14, 2026
Client success manager
Recommend
CEO approval
Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

avatar
TTEC Response
1w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
See reviews by: Helpful|Rating|Date|All
Related searches: TTEC jobs | TTEC salaries | TTEC benefits | TTEC interviews
TTEC reviewsTTEC Customer Service Associate reviewsTTEC review