TTEC Customer Service Associate reviews

3.4

78% would recommend to a friend

(51 total reviews)
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Kenneth D. Tuchman

88% approve of CEO

88% positive business outlook

Customer Service Associate employees have rated TTEC with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

51 reviews
4.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Inside promotions Decent payment Once in a while events

Cons

Poor management Bad atmosphere Favoritism

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TTEC Response
5mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated opportunities for promotions, competitive pay, and company events. We also take your comments about management, work atmosphere, and fairness seriously — feedback like this helps us identify ways to improve the employee experience. We wish you all the best in your future endeavors.
5.0
Jan 29, 2025

ttec company

Recommend
CEO approval
Business Outlook

Pros

good work space for working professionals

Cons

rotational shift can be hectic for someone who prefers steady shifts

Viewing 1 - 3 of 51 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.