Meh, don't bother. - Member Service Representative TTEC Employee Review

2.0
May 30, 2015
Recommend
CEO approval
Business Outlook

Pros

-Great environment that is relaxed. -TVs/games to play. vending options, and even catering from local restaurants. -401k plan, health, dental, vision.

Cons

-Rarely receive feed back on your work, until you do something wrong and of course, you get in trouble for it. You are not set up for success, but rather for failure. -You switch teams... a lot! Makes you feel disconnected from the very people you see and work with everyday, and a slave to the computer screen/phone. -No raises to off set inflation or the cost of living (so, everyday that you work here, you're technically making less and less each day!!) - Benefits are not too expensive, but costs enough to where if you need the benefits, you'll be living from paycheck to paycheck (thinking about overtime to get some extra cash? New tax brackets hinder you trying to thrive as well). It feels like to me, that this job was to exploit it's workers by means of competition between peers. Throw a shiny potential promotion out there, and the workers will produce better quality work for the same great price. All in all, this is a dead-end job. Treat it that way if you do work here.

Explore other reviews about TTEC

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work Some insurance benefits Reasonable Pay

Cons

- Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

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TTEC Response
1w
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote Fast paced environment Colleagues

Cons

Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

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TTEC Response
3d
Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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