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      TTEC

      Engaged Employer

      TTEC reviews

      CSR I/II Chat Coach Supervisor - Customer Service Representative I/II Chat Coach Supervisor TTEC Employee Review

      3.0
      Aug 27, 2015
      Customer service representative i/ii chat coach supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of people to talk with threw chat, try to work around your schedule,

      Cons

      no raises u get one raise as to starting your job, client's updating system are always hectic and cause system issues and down time is not paid for seems to be your fault all the time for the system issue, chat coaches all need to be on same level and not give 10 diff answers most are wrong answers, training needs to be more addressed longer for your new employees to know there system or slowed down its gone way down for employees not knowing if there properly doing things correct or not or disp to wrong area or not even disp when should be, we should try to get calls handled in one call not repeated calls

      avatar
      TTEC Response
      10y
      Thank you for your inputs. I will share these in our monthly recap.

      Explore other reviews about TTEC

      5.0
      Jul 6, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work Some insurance benefits Reasonable Pay

      Cons

      - Lack of transparency in regards to pay, benefits, drug tests, etc... - Extremely high pressure work environment - Extensive micromanagement - Poor relationship with clients leading to poor communication between leadership and agents on the production floor - Questionable Treatment of new agents - Very little flexibility in regards to time off, VTO, and PTO - Leadership extremely limited in ability to affect change and improve conditions (Corrective Actions borderline unavoidable if one has health issues) - Tenure takes precedent over performance leading to ethically questionable leadership and poor communication

      1
      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you value the opportunity to work remotely, along with the benefits and compensation. We also appreciate you taking the time to share your concerns regarding communication, leadership, workload, time-off flexibility, training, and employee support. We understand how these experiences can impact the overall employee experience, and feedback like yours helps us identify opportunities to improve. Thank you again for sharing your perspective and for being part of our team.
      2.0
      Jul 14, 2026
      Client success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote Fast paced environment Colleagues

      Cons

      Pay structure /no raises in 4 years. Leadership as a whole. Unstable financials Processes are broken Inexperienced Management over team.

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for your years with TTEC. We’re glad to hear you valued the opportunity to work remotely, the fast-paced environment, and the colleagues you worked alongside. We also appreciate you taking the time to share your concerns regarding compensation, leadership, communication, and organizational processes. Feedback like yours helps us identify opportunities to improve the employee experience and strengthen how we support our teams. We wish you all the best in your future endeavors.
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