Used to be okay, but public IPO and fast transnational growth has led to reduction of emphasis on people - Manager TaskUs Employee Review

1.0
Sep 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Fair benefits with flexibility in elevated roles (less so for support agents); Mostly fair scheduling in elevated roles; higher wage than some lower-tier market competitors though still being outpaced by competition locally; diverse set of individuals and personalities working here

Cons

Poor upper management; unresponsive regional HR department (that all simultaneously quit); Wages are lower than local competitors; Benefits inflexible for support roles and teams are volun-told that it isn't a good idea if they use their accrued leave hours; IT/workforce/Payroll ticketing is not streamlined; turnover is growing; Cliqueish among mid-tier management; some management reporting to superiors in Philippines; Health Insurance is decreasing in quality. All these issues have led to declines in internal company employee satisfaction surveys.

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TaskUs Response
4y
As a current employee, TaskUs highly values your feedback. Please know that TaskUs is committed to living our core value of continual self improvement. Our goal is to provide the best experience possible for our frontline and support teams. We would appreciate the opportunity to connect with you directly and learn more about how we can improve your TaskUs experience. If you are willing to share, please reach out to our HR team at samantha.laurel@taskus.com or rick.harvey@taskus.com.

Explore other reviews about TaskUs

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Team and Great Culture. Start-up DNA - Frontline first, Execution Excellence, Continuous Learning.

Cons

No Cons to note here.

4.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved the LXL management chain. Supportive, fun, progress-minded. The company as a whole was okay, but the department I was with made it amazing. Lots of opportunities to develop skills. Absolutely incredible visibility for diversity, which is celebrated and respected without hesitation.

Cons

Very high demand. Can be very challenging to learn how to balance work and breathing room without falling behind. Many other departments were quick to blame the LXL department in front of highly regarded stakeholders for failures that were not of our own. Pay also changes depending on the client you work with. My client was the highest paying client at the time I was employed. The LXLs working for the branch-off of work from my client were paid much more than I due to the intensity of the work. My pay was considered the cap for where I was, and getting a raise that was not just a few pennies was not going to happen. Moving up is possible but limited. Due to this company being a BPO, if the client no longer needs our work, we are liable to be laid off. Employees are not contracted, but TaskUs is contracted to the client. Layoffs are a possibility, be it near or far. I was laid off after 4 years and saw many waves of many sizes laid off while there.

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